Welcome to Al-Maha City. Al-Maha City is committed to providing the best services to all users, including respecting the privacy of users and ensuring that all available measures are taken to protect the information and data of users, including their personal data, in accordance with the regulations applicable in the Kingdom of Saudi Arabia.
We provide this Privacy Policy to our users so they can understand how we process, collect, use, and protect the data of our users when they visit our website and when they use all mobile applications, social media pages, and other core systems associated with it that may require data processing in any form (referred to together as “our platforms” or “the platforms”). Please read this Privacy Policy carefully to understand our approach and practices regarding your data. This Privacy Policy should be read together with our terms of use and any other referenced documents (if any).
How do we collect and use your data?
We process, collect, or use data only as necessary and reasonably required to ensure the provision of the best services to our users. For example, some of our services may require you to register and create an account or provide your personal data, and in such circumstances, we may request data such as your name, email address, and phone number. By providing this information, you agree, to the extent permitted by applicable laws, that we may:
- Use the data to provide you with the information and services you request from us and share the data with service providers, whether inside or outside the Kingdom of Saudi Arabia.
- Store the data outside the Kingdom of Saudi Arabia.
- Use the data to respond to your questions, comments, and requests.
- Use the data to notify you of any changes to one or all of our platforms.
- Use the data to improve the services we provide.
- Use the data to comply with our obligations under applicable laws.
Why do we collect your information?
We only process, collect, and use data as necessary and reasonably required to ensure the provision of the best services to our users. The purposes for which we collect data include, but are not limited to, the following:
- Managing our platforms and internal operations, including for purposes of error detection and correction, data analysis, testing, research, statistical purposes, surveys, and providing customized content according to your needs, and complying with our legal obligations under the applicable regulations.
Disclosure of Personal Information:
We may disclose your data as required by law to government agencies, regulatory agencies, and other entities authorized to obtain it, and we may also disclose your data to any third party to the extent permitted by applicable regulations.
You may choose not to provide certain specific personal information that we request, and this generally will not affect your ability to access and use our platforms. However, you may not be able to access some features of our platforms or some of the services we provide.
Cookies and Tracking Technologies:
In some cases, we may also collect your data through the use of cookies. The term “cookie” refers to a short text that is downloaded and stored on your hard drive to store information and is primarily designed to improve the services we provide. These cookies will not be stored on your browser without your consent; cookies only occupy a small space on the hard drive.
We may send a cookie to your device, and there are other forms of tracking technologies that we may use in addition to cookies, such as pixel tags. These cookies and other tracking technologies allow us to recognize your device and customize your browsing experience on the Internet. They also help us track the services you view so we can send you news about those services. We also use cookies to measure traffic patterns to identify which sections of our websites have been visited and measure transaction patterns in aggregate models.
Consent:
By using our platforms, you agree to comply with the terms of this Privacy Policy and our use of your data as described in this Policy.
Disclaimer:
Al-Maha City disclaims responsibility in case the information available on the platforms is inaccurate, incomplete, or outdated. Any reliance on such information is entirely your responsibility, and you agree to bear the responsibility for monitoring changes to our platforms.
As of today, you understand that there are no comprehensive public systems for protecting personal data in the Kingdom of Saudi Arabia. On this basis, our processing of your data is based on our reasonable interpretation of relevant regulations and market practices for similar market partners. You also agree that we will classify the data, to the extent permitted by the system, into level 2 or level 1 based on the data status, for purposes and in accordance with the regulatory framework for cloud computing issued on March 14, 2019, by the Communications and Information Technology Commission in the Kingdom of Saudi Arabia. You also agree to indemnify Al-Maha City and protect it, its subsidiaries, affiliates, officers, directors, employees, contractors, agents, and licensors from and against any and all losses, liabilities, expenses, damages, and costs, including reasonable court costs and attorney’s fees, arising out of or resulting from your use of the platforms and any violation of the terms of use and privacy policy. If you cause technical disruption to the platforms or the systems that broadcast the platforms to you or to others, you agree to bear all losses, liabilities, expenses, damages, and costs, including reasonable court costs and attorney’s fees, arising out of or resulting from this disruption.
